Privacy Policy

Contractor (“us”, “we”, or “our”) operates the Fuse Service website https://fuselv.com/ (the “Website”). This page informs you of our policies regarding the collection, use, and disclosure of Personal Information when you use our Website. We will not use or share your information with anyone except as described in this Privacy Policy.

At Fuse Service, we respect your privacy and are committed to protecting your personal data.

Information We Collect

We may collect the following categories of personal information:

Identifiers (name, email, phone number, address, IP address);
Commercial information (services purchased, considered, or history);
Internet or other electronic network activity (browsing activity, device data, interaction with ads or content);
Geolocation data (approximate location via IP address);
Professional or employment-related information (if voluntarily provided);
Inferences drawn to create customer profiles (preferences or service needs).

We do not intentionally collect or process “Sensitive Personal Information” as defined under Nevada privacy standards beyond what is necessary to provide requested services.
By completing forms on our website, you consent to receive SMS communications from us, including service updates, promotions, and notifications. Your SMS opt-in information is kept strictly confidential and is not shared with any third parties.

How We Use Your Information

We may use the information we collect for the following purposes:

To provide you with our best products and services;
To improve our website and user experience;
To personalize your experience on our website;
To communicate with you about our products and services;
To comply with applicable legal obligations.

Purposes for Each Category of Information

Each category of data listed above may be used for:

Service delivery and account management
Customer service and appointment scheduling
Marketing, promotions, and SMS notifications (only with consent)
Analytics and website performance
Call-tracking
Fraud prevention and security monitoring
Automatic advanced matching
Legal and regulatory compliance

How We Share Your Information

We may share your personal information with third-party service providers who assist with operating our website and business processes, including:

Hosting and infrastructure providers
Payment processors
Analytics and advertising platforms
Call-tracking and customer management tools

Below is the list of tracking, analytics, and digital tools that we may use:
Google Analytics
Google Ads
Meta Pixel
Microsoft Clarity
Service Titan DNI
Service Titan Web Scheduler
Newo.ai chat widget
Google Search Console
Bing Webmaster Tools
Microsoft Ads
Contractor Commerce

We may also disclose information if required by law or government request.

How We Process Your Information

We process personal information only for purposes described in this Privacy Policy, including service delivery, communication, scheduling, billing, operational support, and legal compliance.

We use ServiceTitan as our secure field service management platform. By using our services, you acknowledge that:

All customer information is securely stored within ServiceTitan’s systems;
ServiceTitan may maintain security and operational logs;
Contractor does not retain or maintain detailed system logs outside of ServiceTitan.

Processing Activities

We process your information for:

Service scheduling and dispatch
Customer communication (email, SMS, phone)
Billing, invoicing, and payment processing
Service recommendations and follow-up
Record-keeping as required for business and legal compliance
Website and system analytics

How We Protect Your Information

We use a combination of administrative, technical, and physical safeguards, including:

Encryption of data in transit (HTTPS/TLS)
Access controls and authentication measures
Secure servers and firewalls
Routine security monitoring
Vendor oversight to ensure proper data handling
Employee training on privacy and security
Incident response procedures

While we take reasonable measures to protect information, no system is completely secure, and we cannot guarantee absolute protection.

SMS Communication Policy

By using our Website or services, you consent to receive SMS communications. Information collected for SMS consent is never shared with third parties.

You may receive:

Appointment confirmations
Service reminders
Customer support replies
Promotional messages (only with consent)

Standard messaging disclosures:

Message and data rates may apply
Text “STOP” to unsubscribe
Text “HELP” for assistance

Your Rights

Under Nevada privacy requirements and general U.S. consumer protections, you may:

Request access to the personal information we maintain;
Request corrections to inaccurate information;
Request deletion of personal information when legally permissible;
Opt out of marketing communications at any time, including SMS and email.

Nevada residents also have the right to request that operators do not sell certain covered information under NRS 603A. We do not sell personal information.

We may request information to verify your identity before fulfilling your request.

Data Retention Disclosure

We retain personal information only as long as necessary to:

Provide requested services
Comply with legal and tax obligations
Resolve disputes
Maintain business records

Retention periods vary by data type.
Personal information may be deleted upon user request when legally allowed.

Cookies and Tracking

We may use cookies and similar technologies to:

Improve website performance
Analyze traffic
Personalize user experience

You can accept or reject cookies through browser settings.
Disabling cookies may affect certain features of the Website.
We do not use cookies for cross-context behavioral advertising.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date. We encourage you to review this Policy regularly.